Privacy Policy
What happens to the information you share with our matching line, including the health details you choose to tell us. Written to actually be read.
Effective date: August 14, 2026
Valley Chiropractic Network operates valleychiropractic.org and the free matching line advertised on it. When you call us or fill out our form, you trust us with your contact details, and often with a sentence or two about what hurts. This policy explains what we collect, why we collect it, and who ever sees it. If any part leaves you guessing, email [email protected] and a person will answer plainly.
What We Are, and What We Aren't
We're a referral service that matches callers with independent chiropractic clinics. We are not a healthcare provider, and we are not a HIPAA covered entity, so the federal rules that bind your doctor's office don't apply to us as a matter of law. But we treat health-related details carefully anyway, and we share them only to arrange your provider match. Nothing you tell us gets sold to advertisers or handed to anyone unrelated to that match. Once you become a clinic's patient, the clinic itself is typically a HIPAA covered entity, and your records there carry the full legal protection you'd expect from a medical practice.
Information We Collect
Form fields. The form on our contact page asks for your name, your phone number, your ZIP code, and the type of concern that brought you in. It's a short list on purpose. We don't ask for anything a matching coordinator won't use.
Phone and tracking numbers. The numbers published on this site are call tracking numbers that forward to our matching line. When you dial one, we log your number, the time and length of the call, and which page displayed the number you used. That data tells us which pages help people and lets us settle accounts with the providers who pay for connections.
Call recordings. Calls may be recorded and monitored. Recordings help us check quality, coach the coordinators, and sort out any disagreement about what was said. Where the law requires notice, you'll hear it before the conversation starts. If you'd rather not be recorded, say so, and we'll accommodate the request where we're able to.
Health-related details you choose to share. Matching works better when you say things like "my lower back seized up two days ago" or "I was rear-ended Thursday and my neck stiffened overnight." We write down only what's needed to route you to the right kind of clinic. How much you say is up to you. A ZIP code and the words "back pain" are enough to get matched.
Technical data. Our servers and analytics tools automatically log IP addresses, browser and device type, pages viewed, and the site that sent you here. More on this under Cookies below.
How We Use Your Information
- To match you with one or more independent chiropractic clinics near you, and to give a matched clinic what it needs to reach you: your name, your number, your general location, and a short summary of your concern.
- To follow up on whether the connection actually worked and the appointment happened.
- To measure which pages generate calls and to bill the providers who pay us for connections.
- To review call quality and train the people answering the line.
- To detect abuse, enforce our Terms of Service, and meet legal obligations.
We don't build marketing profiles from what you tell us. And we don't run an email list, so there's nothing to unsubscribe from.
Who Sees Your Information
Independent providers. The point of your call is a connection, so we pass your contact details and concern summary to the clinic or clinics we match you with. Providers are independent practices with their own privacy policies, and once you're their patient, their obligations (usually including HIPAA) govern your records.
Call tracking and analytics vendors. Third-party platforms route our calls, store recordings, and report on site traffic. They process data on our behalf under contracts that restrict what they can do with it.
Legal and corporate events. We may disclose information to respond to a subpoena or other lawful demand, or to protect against fraud. Records could also transfer in a merger or sale of the business, in which case this policy follows your data until a replacement takes effect.
Worth knowing: some state privacy laws count passing your contact details to a partner who pays us as a "sale" or "sharing" of personal information. You're allowed to opt out of that, and the section on state rights below explains how.
Calls, Texts, and TCPA Consent
By submitting your phone number through our form, or by calling our line and asking to be matched, you consent to receive calls and texts about your request from Valley Chiropractic Network and from the provider practices we connect you with, including autodialed and prerecorded messages. This consent isn't a condition of getting care; you can always find and call a clinic yourself. Message and data rates may apply through your carrier.
Stopping contact is easy. Reply STOP to any text, tell any caller not to call again, or email us. We honor those requests promptly.
Cookies and Analytics
Cookies on this site do a few unglamorous jobs. They keep pages working during your visit and count traffic so we know what people actually read. They also handle attribution, meaning they record which search result or ad brought you in, and some pages swap in a different tracking phone number based on that source. The industry calls it dynamic number insertion.
Your browser settings can block or clear cookies whenever you like. The site keeps working. The main side effect is that our phone numbers may not swap correctly, which muddies our reporting but never your call.
How Long We Keep It
Call recordings are deleted after 18 months at most. Call logs and form submissions are kept up to two years, because billing questions with provider partners can surface long after the appointment. Analytics survives longer only in aggregate, where it no longer identifies you. When a record outlives its purpose, we delete it or strip the parts that point to you.
Your State Privacy Rights
California's CCPA, and similar laws in a growing list of states including Virginia, Colorado, Connecticut, and Texas, give you enforceable rights over your personal information:
- Know. Ask what we hold about you and receive a copy.
- Delete. Ask us to erase it, minus records the law makes us keep.
- Correct. Ask us to fix anything inaccurate.
- Opt out of sale or sharing. Tell us not to pass your details to paying partners in ways your state's law treats as a sale, or to share them for targeted advertising.
Send requests to [email protected] along with the phone number or email you used with us, so we can confirm the request is really yours. We reply inside the window your state sets, generally 45 days. An authorized agent may act for you with written proof. Exercising any of these rights never costs you money or service.
Children's Privacy
Our service is built for adults arranging their own care. We don't knowingly collect personal information from anyone under 16. A parent calling about a teenager's sore neck after a fender bender should do the talking and share only what's needed. If you believe a child submitted information directly, email us and we'll remove it.
Changes to This Policy
When our practices change, this page changes with them, and the effective date at the top moves. A significant change gets flagged here in plain words rather than slipped in quietly. Using the site or the line after an update means the current version applies to you.
Contact Us
Questions about this policy or about a request you already sent? Write to [email protected]. A real person reads that inbox and answers within a few business days.